Zendesk's one of the most popular customer support apps, designed around email but with the flexibility to pull in other apps to help you offer support on social networks and more.
That's how Zopim—a live chat app acquired by Zendesk in 2014—can help you support your customers in real-time, whether you already use Zendesk or not.
But what if you don't want to offer chat throughout your whole site? You can set up triggers to start chats automatically based on visitor data, or hide the chat box on certain pages or for those who haven't made a purchase yet.
That way, you can offer live chat just to the customers most likely to buy—or those who have already bought your most expensive products. Olark's feature displays your mouse cursor on the customer's screen, so you can highlight items and show them what to click.
Its most slick feature, though, is language translation.
If you work with customers in different languages, Zopim will automatically translate messages for you.
It even integrates with Facebook Messenger, so you can answer questions from your fan page.
There's a ton of options, from live chat tools built into support center apps, to standalone chat tools that can integrate with your favorite support apps.
Zopim is a customizable support app with a modern design that can fit into any website.
It integrates with CRM apps like Highrise and Salesforce, e Commerce apps like Magento and Shopify, and of course with Zendesk's helpdesk.
From here, you can initiate chats with customers or view detailed information about a specific customer.
Speed things up with shortcut canned messages, or let Zopim work for you with triggers that automatically start a chat with a customer when they hit a specific page.